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Hi Mark,

Just want to pass on some lovely feedback we had from a customer this evening about Rob. They said he is lovely and really caring and not like the usual bouncers she encountered in other places.

So top job Rob!

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Andrew J / Assistant Manager / Ship & Trades Public House

I’m a regular at the Eagle and an absolute waste of space tried to caress my partner. Rather than risk myself getting into trouble, I told Gary, a bouncer at the Eagle, the situation.
He swiftly dealt with the problem and made me and my girlfriend able to get on and enjoy ourselves.
Props to Gary, stopped me from getting myself in trouble and made us carry on enjoying ourselves.

Ryan B / Customer / Eagle Public House

Hi Jay,

I hope you’re well.

Just wanted to say thank you for Friday evening, we’ve received great feedback from our staff on your services. They were very happy and we will certainly use you in the future.

D / Staff Member / K Sports, Maidstone

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Hi Jay,

I just wanted to pass on our thanks for providing such a professional and charming stewarding and security team.

Once briefed, they carried out any duties that were needed, worked on their own initiative and provided us with the peace of mind that is required.

No job was too difficult, they found solutions to any problems and it was always done with a smile.

They are a real credit and true ambassadors for Star Protection and we would highly recommend their and your services to others.

We look forward to working with the team in the future.

Philippa / Staff Member / Eat! Food Festival

Hi there,

Thank you for the invoice, we are arranging payment right now.

Just want to say that Jay, Carl and Lee were fantastic and I’ll definitely be booking for future events.

Many thanks once again.


Jo / Staff Member / The George, Bethersden

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Hi Jay,

Yesterday’s Bride and Groom came into the office this morning and wanted us to pass on their thanks to the female evening security staff who worked last night. They said she was amazing, everything they asked for she had sorted, she went above and beyond.

I think it was Michelle last night (however the days are just rolling into one!) could you pass on the good feedback to her for me.


El / Staff Member / Cooling Castle Barn

Good afternoon,

I was at the match at the weekend and wanted to say what an excellent job your stewards did when it turned a bit ugly on the new stand. I’ve noticed in the past how they scrutinise the crowd throughout the match, and when trouble starts brewing they are all over it. This week a fight broke out which would have easily escalated had it not been for your team shutting it down almost straight away.

K / Maidstone UTD Supporter


Just wanted to pass on some positive feedback regarding your stewards on Saturday.

My eldest son, Bill was taken aside at the end of the match as he was under suspicion of throwing coins. We had become a little separated at this point, so he was well on his way to the control room by the time I got down to the side of the pitch from the new stand. I spoke to the steward who had dealt with him, bald gent, and he very calmly advised me that some lads had been throwing coins, and they were going to examine some pictures to see if Bill was involved or just caught up because he was standing near them. I asked if I could go up with him, and was duly accompanied up.

Within a very short time, Bill was cleared of blame and allowed to go, I believe you had at least one of the culprits up there.

Just wanted to say, as an anxious parent your staff were very calming and professional and kept me at ease throughout. Bill was also treated with respect, and was well treated throughout. To be honest, he looks the type that might cause trouble, and it’s great that your staff didn’t treat him like a troublemaker.

It’s also reassuring that eyes are on us, and that bad behaviour is being jumped upon when spotted.

Please pass my thanks to your stewards, I’ll make a point of thanking the one who dealt with me on Saturday.

Matthew / Maidstone UTD Supporter

Hi Mark,

I just wanted to say a HUGE thank you to your great staff on Friday night. We are always so impressed with their professionalism and they helped us so much on the night. Please can you pass on our thanks.

Lucy / Staff Member / Outdoor Cinema