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Clients & Testimonials

We are proud of our extensive client list, many of whom we have built up a very strong, lasting and continually growing relationship with over many, many years. 

Very rarely do people take time to compliment and praise companies when they do things right so when they do, we like to make a point of praising that particular staff member or team.


"Hi Mark,

I just wanted to say a HUGE thank you to your great staff on Friday night. We are always so impressed with their professionalism and they helped us so much on the night. Please can you pass on our thanks."

Lucy, Manager - Outdoor Cinema

"Good afternoon,

I was at the match at the weekend and wanted to say what an excellent job your stewards did when it turned a bit ugly on the new stand. I’ve noticed in the past how they scrutinise the crowd throughout the match, and when trouble starts brewing they are all over it. This week a fight broke out which would have easily escalated had it not been for your team shutting it down almost straight away."

Kevin, Supporter - Maidstone United FC

"Hi Jay,

I just wanted to pass on our thanks for providing such a professional and charming stewarding and security team. Once briefed, they carried out any duties that were needed, worked on their own initiative and provided us with the peace of mind that is required.

No job was too difficult, they found solutions to any problems and it was always done with a smile.

They are a real credit and true ambassadors for Star Protection and we would highly recommend their and your services to others. 

We look forward to working with the team in the future."

Phillipa, Director - Eat! Food Festivals

"Dear all
Myself and my family  would like to  personally thank all of you who were involved directly or in directly with assisting my son, Luke.
We are so grateful that there were trained staff who responded so quickly & professionally & took control of the situation & did all the correct things, we appreciate the organisation, preparation & safety measures that goes into these events.
Luke is now at home & making a full recovery.
Just to give you some background on Luke – Luke is 20 years old, from Rainham Kent, he is training to be a Heating Engineer & is very nearly qualified. He has recently passed his driving test & is enjoying his first car. Luke loves life and attends a lot of events similar to this one, he is a huge Stone Roses fan.
So again our thanks go out to - Jay Shine, Jono Erpdotou, James, Philip Keller and please anyone else that I have not named...
Very best regards"

Eveie (Mum) , Tony (Dad) , Jason (Step Dad) , Hollie (Sister) and our extended family   xxxxx

"Hi Jay,

Yesterday’s Bride and Groom came into the office this morning and wanted us to pass on their thanks to the female evening security staff who worked last night. They said she was amazing, everything they asked for she had sorted, she went above and beyond.

I think it was Michelle last night (however the days are just rolling into one!) could you pass on the good feedback to her for me.


Ellie, Operations Manager - Cooling Castle Barn

"Hi Jim/Karen,

Just wanted to say thanks to (I think) Jay your doorman.

Apart from OneMaidstone, I am the coordinator for Maidstone Street Pastors. On Saturday night we use the MaidSafe radio like everyone else.

Last Saturday 6th November, Jay was really helpful on the radio with a number of incidents, particularly with what we think was the attack on the police officer.

Can you please pass on my/our thanks.

Nigel - OneMaidstone

"Hi Kerrie,

Thank you for your dedication to ensuring that the day ran seamlessly! Thank you for our stay at the castle last night. We loved it! 

We would also like to thank the Allington Castle Staff. From the security, to the gardeners and the bar staff. Everyone was so professional and kind. Attention to detail was very clear and this did not go unnoticed by ourselves or our guests."

Emma, Bride - Allington Castle

Hi Mark,

Just want to pass on some lovely feedback we had from a customer this evening about Rob. They said he is lovely and really caring and not like the usual bouncers she encountered in other places. So top job Rob!

Andrew, Manager - Ship & Trades Public House


Just wanted to pass on some positive feedback regarding your stewards on Saturday.

My eldest son, Bill was taken aside at the end of the match as he was under suspicion of throwing coins. We had become a little separated at this point, so he was well on his way to the control room by the time I got down to the side of the pitch from the new stand. I spoke to the steward who had dealt with him, bald gent, and he very calmly advised me that some lads had been throwing coins, and they were going to examine some pictures to see if Bill was involved or just caught up because he was standing near them. I asked if I could go up with him, and was duly accompanied up.

Within a very short time, Bill was cleared of blame and allowed to go, I believe you had at least one of the culprits up there.

Just wanted to say, as an anxious parent your staff were very calming and professional and kept me at ease throughout. Bill was also treated with respect, and was well treated throughout. To be honest, he looks the type that might cause trouble, and it’s great that your staff didn’t treat him like a troublemaker.

It’s also reassuring that eyes are on us, and that bad behaviour is being jumped upon when spotted.

Please pass my thanks to your stewards, I’ll make a point of thanking the one who dealt with me on Saturday.

Matthew, Supporter - Maidstone United FC

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